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Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 17933
Experience:  Laptop expert
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I purchased bluetooth headphones and my laptop cannot find

Customer Question

I purchased bluetooth headphones and my laptop cannot find the device
Submitted: 10 months ago.
Category: Laptop
Expert:  Josh replied 10 months ago.

Hi Rita,

What is the make/model of your computer and bluetooth headphone?

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 10 months ago.

What is the make/model of your computer and bluetooth headphone?

Customer: replied 10 months ago.
toshiba satellit, headphones are g-cord GC-H070
Customer: replied 10 months ago.
hello
Customer: replied 10 months ago.
are you there?
Customer: replied 10 months ago.
why aren't you answering me?
Expert:  Josh replied 10 months ago.

Yes, I am here.

Please allow more than a minute for a reply.

Expert:  Josh replied 10 months ago.

Which model Satellite do you have?

Customer: replied 10 months ago.
L855-S5405 it has windows 8
Expert:  Josh replied 10 months ago.

On the Start screen type Add Device.
2. Select Settings on the right menu and select Add Device

3. A list of Bluetooth devices will then appear. If not click on Devices and Add a device

4. Select the Bluetooth device you wish to connect.
5. Click yes on both devices to compare the passcodes

6. The computer now should be connected to the other Bluetooth device.

Customer: replied 10 months ago.
headphones are version 4.0 and says I need wireless 3.0 or higherI tried all that, and it says no devices found. The headphones are turned on and are in 'pairing' mode
Customer: replied 10 months ago.
are you still there?
Customer: replied 10 months ago.
I have to leave, can we do this later? How do we reconnect?
Customer: replied 10 months ago.
this is not a speedy service its taking too long an I have to leave
Expert:  Josh replied 10 months ago.

Yes, please come back here later when you are ready.

Customer: replied 10 months ago.
can you give me the link for 'here'
Expert:  Josh replied 10 months ago.

Sure, go back to justanswer.com then click on My Questions and it will bring you here.

Customer: replied 10 months ago.
thanks
Expert:  Josh replied 10 months ago.

You're welcome

Expert:  Josh replied 10 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 10 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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