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Ask Viet - Laptop Tech Your Own Question

Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 34693
Experience:  Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP etc.
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I HAVE A D620 EMACHINE, It worked worked fine but now only

Customer Question

JA: How long has this been going on?
Customer: It worked worked fine but now only black screen
JA: What troubleshooting have you tried?
Customer: nothing it is new to me. i used fn key with >
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no that is all. cost?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 3 months ago.


I'm sorry about the issue. Please press and hold the power on / off button on your laptop for about 10 seconds, then turn it back on and check.

- If that does not work, please disconnect the charger / power cord from the laptop

, then remove the battery at the back of the laptop for about a minute, then reinstall it

, then turn it on and check.

Is there any power / light on the laptop? Is there any noise?

Please reply at the box below to continue. Thank you.