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Bryan
Bryan, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1445
Experience:  Old and new, laptops and desktops. I repair and refurbish them all. I know the inner workings very well.
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I was changing my password on my laptop and somehow got

Customer Question

I was changing my password ***** my laptop and somehow got locked out of my computer.
How do I fix it so I can log in.
Submitted: 4 months ago.
Category: Laptop
Expert:  Bryan replied 4 months ago.

What operating system are you using?

Customer: replied 4 months ago.
Windows 8
Expert:  Bryan replied 4 months ago.

Ok. And do you know if you were using a Microsoft account or local account to log in?

Customer: replied 4 months ago.
I think microsoft. I'm on my mac because I can't get into my laptop. How would you connect to my hp
Expert:  Bryan replied 4 months ago.

Unfortunately I wouldn't be able to remote in to your laptop. So we'll have to do steps through the chat system. Give me just a minute.

Customer: replied 4 months ago.
Ok
Expert:  Bryan replied 4 months ago.

Have you tried resetting your password ***** the Microsoft link: https://account.live.com/ResetPassword.aspx

Customer: replied 4 months ago.
How do I do that?
Customer: replied 4 months ago.
as you can tell I'm a real outer dummy
Expert:  Bryan replied 4 months ago.

Just click that link and it will ask you some questions then send you an email to reset you password.

Expert:  Bryan replied 4 months ago.

No problem at all. I'll walk you through as much as I possibly can.

Expert:  Bryan replied 4 months ago.

Have you clicked the link I provided above?

Expert:  Bryan replied 4 months ago.

If you have any questions, please let me know. Otherwise, please take a moment to rate my service today. And if you ever have any problems in the future, please feel free to request me by going to: http://www.justanswer.com/computer/expert-bryanmohr/