What operating system are you using?
Ok. And do you know if you were using a Microsoft account or local account to log in?
Unfortunately I wouldn't be able to remote in to your laptop. So we'll have to do steps through the chat system. Give me just a minute.
Have you tried resetting your password ***** the Microsoft link: https://account.live.com/ResetPassword.aspx
Just click that link and it will ask you some questions then send you an email to reset you password.
No problem at all. I'll walk you through as much as I possibly can.
Have you clicked the link I provided above?
If you have any questions, please let me know. Otherwise, please take a moment to rate my service today. And if you ever have any problems in the future, please feel free to request me by going to: http://www.justanswer.com/computer/expert-bryanmohr/