How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I have a Dell Inspiron 5421 that when i power it upall i can

Customer Question

I have a Dell Inspiron 5421 that when i power it upall i can get is a black screen with a blue box for entering password ***** that reads please type in the system or administrator password ***** press enter for which i have no password ***** i cannot locate the last owner as i have purchased it from a thrift store. After 3 failed attempts it just shuts down the whole laptop. I cant even bypass this screen to enter the boot screen setup or bios screens. Can you help me please? Customer
Submitted: 8 months ago.
Category: Laptop
Expert:  Yvette replied 8 months ago.

Hello

Expert:  Yvette replied 8 months ago.

I understand you cannot log into your Dell computer.

Expert:  Yvette replied 8 months ago.

Are u still there?

Related Laptop Questions