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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I can not use my PIN to sign in as I can not use the block

Customer Question

I can not use my PIN to sign in as I can not use the block as it does not change colour
JA: How long has this been going on?
Customer: just in the last hour
JA: What troubleshooting have you tried?
Customer: None as I can not use my laptop and I have not been able to discover a answer on Google. Help!
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Toshiba Pro and Windows 10
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Thank you not at this stage.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Laptop
Expert:  Sandy replied 4 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Is your laptop asking you to enter the password ***** your email account at the login screen?

What email account is being shown there? Hotmail or other.

Customer: replied 4 months ago.
No I can not sign in using aPIN
Customer: replied 4 months ago.
Thundrbird
Expert:  Sandy replied 4 months ago.

Please explain the issue a little bit more. May I ask you about this Pin?

Expert:  Sandy replied 4 months ago.

Are you working with me using the same computer? If yes,

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Customer: replied 4 months ago.
I have solved problem cancel your work thank you
Expert:  Sandy replied 4 months ago.

Okay, Thank you, ***** *****