Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Is your laptop asking you to enter the password ***** your email account at the login screen?
What email account is being shown there? Hotmail or other.
Please explain the issue a little bit more. May I ask you about this Pin?
Are you working with me using the same computer? If yes,
May I connect with you remotely (over secure network session) to check/fix the issue directly?
Okay, Thank you, ***** *****