Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Please follow the steps given below:
Try to restart your computer in safe mode as given under:
How to restart the computer in the safe mode.1 Turn off the computer. 2. As soon as you restart the computer, IMMEDIATELY start hitting F8 key immediately(You will find this key on the top-line of the keyboard). 3.Now, by using up and down arrow keys on the keyboard, please choose Safe Mode. 4. Now, hit enter twice.5. Please login to your user account.
Please tell me its outcome.
Thank you, ***** *****
May I ask you if you're able to restart your computer in safe mode or not?