How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Selected Boot image did not authenticate. Press enter to

Customer Question

Selected Boot image did not authenticate. Press enter to continue.
JA: How long has this been going on?
Customer: IT STARTS TODAY
JA: What troubleshooting have you tried?
Customer: iVE tryed disable secure boot but nothing happens
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Laptop
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Bhavik Joshi replied 5 months ago.

Hi Welcome to JustAnswer

Expert:  Bhavik Joshi replied 5 months ago.

Please try following steps :-

Please follow the steps provided below to disable secure boot:

a. Completely shut down the laptop.

b. Power on the system. As soon as the first logo screen appears, immediately press Delete to enter the BIOS.

c. Use the right arrow key to select Authentication.

d. With Secure Boot highlighted, press Enter and then the down arrow to select Disabled.

e. Use the right arrow key to select Boot Options.

f. With Launch CSM highlighted, press Enter and use the down arrow to select Always.

g. Press Enter.

h. Press the F10 key to save changes and restart the system.

Expert:  Bhavik Joshi replied 5 months ago.

Let me know if this solves your problem