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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Oh thank you so much. i was trying to reset my asus laptop

Customer Question

oh thank you so much for answering. i was trying to reset my asus laptop but it kept saying there was an error and I couldn't reset it. So somehow i've selected boot from Windows Boot Manager, and my computer now just kept restarting, and it only goes as far as the ASUS screen, then it turns off itself and restarts again
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: i just bought it a few weeks ago, it's an ASUS E202S
JA: What troubleshooting have you tried?
Customer: well i've gotten to the Aptio Set Utility blue screen
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: but i'm not sure what i need to change to stop this loop
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Laptop
Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

let me know the model number of the Asus computer.

Customer: replied 11 months ago.
it's ASUS E202S
Customer: replied 11 months ago.
I'm currently on the Aptio Setup Utility blue screen. But i'm not sure what to change on there so it can stop the constant reboot
Expert:  michelleclive replied 11 months ago.

Do you want to run a factory reset or you want the windows reboot issue fixed?

Customer: replied 11 months ago.
both, but right now can it be reset? cuz it just keeps rebooting itself from the ASUS page, i can't even get to any other page. i'm currently using another device contacting you so remot assistance wouldn't be possible
Expert:  michelleclive replied 11 months ago.

Shut down the computer and wait for 3 mins. Power it back on and immediately tap on the F9 key few times this should take you to the windows recovery page let me know once you are there.

Customer: replied 11 months ago.
Im in the blue screen that says Aptio Setup Utility
Expert:  michelleclive replied 11 months ago.

What all options do you get?

Customer: replied 11 months ago.
It has the different menus: main, advanced, boot, security,save&exit
Customer: replied 11 months ago.
I just attached a picture of the menu I get not sure if its attached
Expert:  michelleclive replied 11 months ago.

you are in the bios setup screen you do not need to be in here.

press F9 and the F10 save changes and click on exit.

Customer: replied 11 months ago.
Oh thats where it took me when I kept pressing before, the f9 button did not take me to the recovery page
Expert:  michelleclive replied 11 months ago.

did you follow the steps i gave?

Customer: replied 11 months ago.
I turned it off and waited 3 min then pressed f9 after I turned it back on again and it did not bring.me.to any menu
Customer: replied 11 months ago.
It just keeps rebooting from a black screen to the asus.screen then back again.
Expert:  michelleclive replied 11 months ago.

when you were already there on the bios screen the blue screen i asked to tap F9 and then F10 save changes and then exit.

Customer: replied 11 months ago.
Yeah I did that, then it just went on to restarting the computer cycle again
Expert:  michelleclive replied 11 months ago.

does it go to the windows boot screen and then reboots?

Customer: replied 11 months ago.
Nope it goes to thr ASUS screen, thats.before the windows screen
Customer: replied 11 months ago.
Are you still there??
Expert:  michelleclive replied 11 months ago.

go to the aptio boot utility..then go to boot

then under boot let me know what all devices are listed

Customer: replied 11 months ago.
Just took a picture of it. The "launch CSM" yab also cannoy be selected
Customer: replied 11 months ago.
Boot configuration
Launch CSM .. Disabled
Fast boot....EnabledBoot opyion.priorities
Boot Option#1.....windows.boot manager
Expert:  michelleclive replied 11 months ago.

on the screen that you are on, press the f9 key

then press the f10 key

if it asks would you like to save changes, say yes

Expert:  michelleclive replied 11 months ago.

let me know when your computer reboots

Customer: replied 11 months ago.
When I press f9 it asks whether I want to load pptimized default, I presume I say yes?
Customer: replied 11 months ago.
Optimized*
Customer: replied 11 months ago.
It just keeps rebooting again, ive carried out this.action before.and thats all it does
Customer: replied 11 months ago.
This is the screen that it.goes on before it turns itself on and restarts
Customer: replied 11 months ago.
Im trying.to download a recovery disc onto a usb with my other computer, do you think I can use that to try and reset the laptop?
Customer: replied 11 months ago.
Are you still there michelle??
Expert:  michelleclive replied 11 months ago.

My apology for the delay. When the system reboots on loop which screen does it end up with.

Customer: replied 11 months ago.
Thr ASUS screen, which I've already attached a picture to you in the last message above. It does not.get to the window screen
Expert:  michelleclive replied 11 months ago.

its basically not finding the boot files you would need a windows disk in that case to boot or you can order a set of recovery disks online which will have windows os, drivers and factory installed softwares.

Customer: replied 11 months ago.
Well im creating a.recovery.disc onto a usb on my.good computer, so maybe that should help?
Customer: replied 11 months ago.
Does rebooting the computer from a recovery disc equals resetting the computer?
Expert:  michelleclive replied 11 months ago.

If the recovery disk is from Asus downloads and you have selected the correct model and type then yes it will work and the computer will be reset to factory default.

Customer: replied 11 months ago.
No I just downloaded the recovery disc from microsoft. What should I download from ASUS instead?
Customer: replied 11 months ago.
Or is there something on my BIOS setup I can change so that it doesnt reboot from a.usb?
Expert:  michelleclive replied 11 months ago.

did you get any discs from asus

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