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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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New lenovo laptop. started password and did not use

Customer Question

new lenovo laptop. started password ***** did not use computer. Of course I forgot password. Help!
Submitted: 5 months ago.
Category: Laptop
Expert:  John replied 5 months ago.

Hello my name is***** will be assisting you today. I will try my best to help you

Is this windows login password ***** system boot up password?

Could you please let me know the full model and serial of the lenovo laptop which you can find on the bottom of the laptop?

Is it running on windows 7 or windows 10 ?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  John replied 5 months ago.

Sir it seems like you requested for remote support but in this case remote support wont work because you cannot access windows due to password ***** support requires access to desktop with internet connection but we can still continue in this chat page.Could you please answer my above questions so that i can help you better.

John

Customer: replied 5 months ago.
running windows10. had sent serial number. please advise if not received.
Expert:  John replied 5 months ago.

Sorry to say that i didn't get the serial or model,could you please send it again on this site.

Customer: replied 5 months ago.
Type2009-002us snlr-04nd4v 1512
Expert:  John replied 5 months ago.

Thank you,Give me a moment to check its details

John

Expert:  John replied 5 months ago.

Are you able to get to windows 10 login screen which look like this

Expert:  John replied 5 months ago.

Also is this Lenovo T60 ThinkPad series laptop which had windows 7 when you purchased then got upgraded to windows 10?

Expert:  John replied 5 months ago.

Sir please answer my above questions so that i can help you better.

Sincerely,
John

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Expert:  John replied 5 months ago.

Sir checking to see whether you still need my help regarding the laptop issue.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Expert:  michelleclive replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computer. Let me know were you able to find the password ***** login to windows 10.