Hello my name is***** will be assisting you today. I will try my best to help you
Is this windows login password ***** system boot up password?
Could you please let me know the full model and serial of the lenovo laptop which you can find on the bottom of the laptop?
Is it running on windows 7 or windows 10 ?
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Sir it seems like you requested for remote support but in this case remote support wont work because you cannot access windows due to password ***** support requires access to desktop with internet connection but we can still continue in this chat page.Could you please answer my above questions so that i can help you better.
Sorry to say that i didn't get the serial or model,could you please send it again on this site.
Thank you,Give me a moment to check its details
Are you able to get to windows 10 login screen which look like this
Also is this Lenovo T60 ThinkPad series laptop which had windows 7 when you purchased then got upgraded to windows 10?
Sir please answer my above questions so that i can help you better.
Sir checking to see whether you still need my help regarding the laptop issue.
Please let me know.
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your computer. Let me know were you able to find the password ***** login to windows 10.