Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
When you say stuck on the home screen? Is it completely frozen or does it 'flash' now and then?
Okay, lets try this.
Shut down the windows 10 computer, start it the pc again.
When it gets to the windows sign in screen, do not sign in.Left click the power button at the bottom right.Hold down the shift key on your keyboard, and then click restart.This should bring you to the blue screen menu.
Choose troubleshooting, advanced, and then choose system restore.Once system restore loads, choose a restore point that was one day before this problem started and then carry out the system restore.That should fix the issue, but if you want to factory reset it, let me know
I need as much description as you can give me.
Can you define nothing happens? what do you see?
did it shut down? did it boot up?
I cannot 'see' what you see. Due to this, we need to be very specific.
Okay, let me know what happens.
What happens if you click on that screen if you hit ctrl+alt+delete?
Will it let you click on the icons at the bottom
can you tell me everything that 'is listed' on the page?
You will have to keep doing the steps of the shift restart until it goes to a blue screen.
When it gets to the windows sign in screen, do not sign in.Left click the power button at the bottom right.Hold down the shift key on your keyboard, and then click restart.
name brand and model of your laptop?
You want to use this article, but use the NOVO BUTTON option on the first step.
Usually the Novo button is on the upper left corner of the Top nearby the Power button (see Fig.2). On some models, it will locate on the right-side or left-side of the laptop
It is in the response.
look in the article i sent you. it will show you and have hyper links for the novo button
For that model you gave me, it has one.
Next to the power port there is a small button with an arrow counterclockwise.That is the NOVO button.
Do you have another pc available with windows 7,8 or 10?
If so, you may want to download and create a windows recovery usb
for windows 10
You can use a recovery disc by purchasing one on this link.
Once you get the disc, you can use this set up method to reinstall your windows.
You will start on step 6 under the Use installation media to reinstall windows 10
on this page.
This is your best chance if you cannot get it to boot to the options to restore.
If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin