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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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Screen stuck on upper visual of lower key pad with image of

Customer Question

Screen stuck on upper visual of lower key pad with image of narrow rectangular blue
JA: How long has this been going on?
Customer: 1 hr.
JA: What troubleshooting have you tried?
Customer: Trying type keys
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Just trying to activate internet using hot spot
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Laptop
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me the make and model of the device?