Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Please follow these steps and tell me the outcome:
Turn off the laptop.Disconnect the power cord.Now unplug the battery. You can turn it over to remove the battery.Hold down the power button on the laptop for 1 minute.Now, connect only power cord and restart it.
Have you followed the steps provided. If ye, please restart the computer and tell me the outcome. Do you still get this message.
If yes, please tell me the exact error message.
A.Is this your HP laptop/destkop?
B. Have you performed the steps provided by me?
Okay, please do the following:
If you notice that the system fan spins and is blowing warm air from the computer, clean the exterior vents to remove dust buildup by blowing air through the vent openings. Do this while the computer is off. Dust can accumulate inside the vent opening and around internal cooling components, preventing the removal of heat. After dust has been removed, try turning on the computer to see if the error goes away. if not, continue to the next step.
Video: Reducing Heat Inside the Laptop to Prevent Overheating
B. In some cases, updating the BIOS may help prevent this error from occurring. For information on how to update your BIOS, see Updating the BIOS.
Have the computer serviced to clean internal components and replace the system fan if necessary. Ensure that the following items are addressed during servicing:
Thoroughly remove dust from all internal cooling components.
Ensure that wires from the system and CPU fans are connected to the motherboard securely.
Ensure that the system fan blades spin correctly, and that the fan is not producing loud noises. If not working correctly, replace the system fan.
Remove old thermal compound from integrated circuits and heat sinks, and replace with new thermal compound.
D. If your computer is under warranty, you can contact HP team: Click Me
If you any other query, please let me know.
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Please follow step A and B an contact HP support team if required.
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