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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 9436
Experience:  Computer Technician
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Can't log into Chromebook. Screen shows blue background with

Customer Question

Can't log into Chromebook. Screen shows blue background with vertical lines.
JA: How long has this been going on?
Customer: Just started.
JA: What troubleshooting have you tried?
Customer: Can't even get to troubleshoot. Screen just has blue background with vertical lines.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Laptop
Expert:  Randy Computer Tech replied 8 months ago.

Follow these steps please> Disconnect the power cord from the Chromebook,

Then hold the power button down for 60 seconds, then On the keyboard, press Refresh + Power .

Expert:  Randy Computer Tech replied 8 months ago.

Then reconnect the power adapter, the Chromebook should boot up and work normally again.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!