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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Laptop
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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Are. We still there

Customer Question

Are. We still there Jason
Submitted: 10 months ago.
Category: Laptop
Expert:  Jason Fenoglio replied 10 months ago.

Is this Angela?

Customer: replied 10 months ago.
Expert:  Jason Fenoglio replied 10 months ago.

I need a phone number to finish the account.

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Will the computer be linkth to the new out look .com account
Customer: replied 10 months ago.
Are u still there jason
Expert:  Jason Fenoglio replied 10 months ago.

Ok. The new account is created.

Username:***@******.***

Password: Stewart1414

Try it now.

Customer: replied 10 months ago.
Is it connect end to the computer
Expert:  Jason Fenoglio replied 10 months ago.

You'll need to use the new account on the computer.

Expert:  Jason Fenoglio replied 10 months ago.

What is the computer doing right now?

Customer: replied 10 months ago.
It still saying incoorrent password
Expert:  Jason Fenoglio replied 10 months ago.

Did you try "Sign in with a different account" and use the***@******.*** account.

Customer: replied 10 months ago.
the old account is. Still showing on the scean
Expert:  Jason Fenoglio replied 10 months ago.

Do you see an option for choosing another user?

Customer: replied 10 months ago.
No
Expert:  Jason Fenoglio replied 10 months ago.

I'm not sure what else to do. That old account is unrecoverable. I would see if you can take the laptop to a local technician or Best Buy and see if they can use your new account.

Username:***@******.***

Password: Stewart1414

Customer: replied 10 months ago.
Why won't connect new acooy
Expert:  Jason Fenoglio replied 10 months ago.

It's still locked to the old account. There is usually an option to choose "Other User" and then you can logon with the new one.