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Ask Jason Fenoglio Your Own Question

Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Laptop
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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Are. We still there

Customer Question

Are. We still there Jason
Submitted: 5 months ago.
Category: Laptop
Expert:  Jason Fenoglio replied 5 months ago.

Is this Angela?

Customer: replied 5 months ago.
Expert:  Jason Fenoglio replied 5 months ago.

I need a phone number to finish the account.

Customer: replied 5 months ago.
Customer: replied 5 months ago.
Will the computer be linkth to the new out look .com account
Customer: replied 5 months ago.
Are u still there jason
Expert:  Jason Fenoglio replied 5 months ago.

Ok. The new account is created.

Username:***@******.***

Password: Stewart1414

Try it now.

Customer: replied 5 months ago.
Is it connect end to the computer
Expert:  Jason Fenoglio replied 5 months ago.

You'll need to use the new account on the computer.

Expert:  Jason Fenoglio replied 5 months ago.

What is the computer doing right now?

Customer: replied 5 months ago.
It still saying incoorrent password
Expert:  Jason Fenoglio replied 5 months ago.

Did you try "Sign in with a different account" and use the***@******.*** account.

Customer: replied 5 months ago.
the old account is. Still showing on the scean
Expert:  Jason Fenoglio replied 5 months ago.

Do you see an option for choosing another user?

Customer: replied 5 months ago.
No
Expert:  Jason Fenoglio replied 5 months ago.

I'm not sure what else to do. That old account is unrecoverable. I would see if you can take the laptop to a local technician or Best Buy and see if they can use your new account.

Username:***@******.***

Password: Stewart1414

Customer: replied 5 months ago.
Why won't connect new acooy
Expert:  Jason Fenoglio replied 5 months ago.

It's still locked to the old account. There is usually an option to choose "Other User" and then you can logon with the new one.