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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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I have a compaq 6530b laptop. Specs: 2.4 ghz dual core

Customer Question

I have a compaq 6530b laptop.
Specs: 2.4 ghz dual core processor
2.0 G solid state hard drive
Saturday june 18 I upgraded to win 10 pro. Everythinhg appeared to go well.
I used the computer the next day with no problem until late afternoon.
In the afternoon I was on logmein with a tech , trying to re-install my internet protection suite
which was eliminated during win 10 installation.
He asked me to re-boot my computer and when I did I was asked for a password.
I have not used a password ***** years because I am the only user of this computer and it never leaves my house.
After three reboots I still could not get past the sign-in page.
I tried re-setting the bios to defaults and when I did the screen went black.
I tried to reboot but all I get is the black screen. I tried disconnecting the power cord and the battery
and then restarting. No luck.
When I press the power button status lights above the keyboard come on but no response otherwise.
Submitted: 4 months ago.
Category: Laptop
Expert:  Stefan T replied 4 months ago.

Hi I am Stefan and will give you the best advice I can today.

Expert:  Stefan T replied 4 months ago.

It seems like something got changed in the Bios preventing you from logging in. I will honestly tell you unless you can find a tech online who knows what your Bios looks like you may need to take it to a repair shop to have them fix it for you. It definitely is a Bios setting from your description. Unfortunately this is probably not what you wanted to hear but honestly your best solution.

Customer: replied 4 months ago.

I took a very basic computer repair course a couple of years ago so I know enough to know that this is serious.

As far as taking it to a repairman It is not feasible. This is a

refurb that I paid $175 for three months ago. I think my only hope is to buy a service contract from HP and hope that they can help me.

Expert:  Stefan T replied 4 months ago.

Did you not get any warranty on it. Normally any reputable seller should give at least 90 days.

Expert:  Stefan T replied 4 months ago.

Sorry I could not be more of a help.

Customer: replied 4 months ago.

The warranty would not cover something that I did. Thank you anyway.