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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 3140
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Toshiba encore 2 display went dark after installing windows

Customer Question

Toshiba encore 2 display went dark after installing windows 10
Submitted: 5 months ago.
Category: Laptop
Expert:  Md. Sadique replied 5 months ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Most users are facing huge issues with windows 10 on Toshiba Encore tablet.

Expert:  Md. Sadique replied 5 months ago.

Do you have the recovery media in a USB drive?

Customer: replied 5 months ago.
I can't get to anything I can't even tell you the seriL numb poper,ip, or Mac. How can you connect?
Expert:  Md. Sadique replied 5 months ago.

We will have to perform system recovery.

Expert:  Md. Sadique replied 5 months ago.

You have to purchase the recovery media from Toshiba for your unit.

Customer: replied 5 months ago.
I can't see to accept your he request to connect
Expert:  Md. Sadique replied 5 months ago.

Then you have to connect the USB-OTG cable to your Toshiba Encore and plug in the recovery media USB flash drive to recover.

Expert:  Md. Sadique replied 5 months ago.

No need to go for remote assistance because in this issue Remote assistance won't be helpful.

Customer: replied 5 months ago.
I don't think you're able to help me please cancel my order. I'm not satisfied
Expert:  Md. Sadique replied 5 months ago.

I am sorry I didn't meet your expectation but give me last chance to prove it.

Expert:  Md. Sadique replied 5 months ago.

In your case we need to perform system recovery.

Do you have any recovery media which you might have got along with this unit?

Expert:  Md. Sadique replied 5 months ago.

Else we will have to purchase it from Toshiba.

Expert:  Md. Sadique replied 5 months ago.

Please let me know.

Customer: replied 5 months ago.
I have to buy all this stuff from Toshiba. It will take me a week to get it
Expert:  Md. Sadique replied 5 months ago.

I am sorry to say you have no other option.

In the meantime I will give you a manual which will help you step by step in performing the recovery.

Expert:  Md. Sadique replied 5 months ago.

Please click this link to access the manual: http://aps2.toshiba-tro.de/kb0/HTD4103K90000R01.htm

Expert:  Md. Sadique replied 5 months ago.

Once received the recovery media from Toshiba, just follow the manual to perform recovery operation to get your unit back to fully operational condition.

Expert:  Md. Sadique replied 5 months ago.

I understand how you might be feeling at this moment but some issues take time to resolve for the first time.

Once you have the recovery media with you and you face this kind of problem again, you can easily fix it at once.

Expert:  Md. Sadique replied 5 months ago.

Is there anything else I can help you with?

Please take a moment to rate my service by clicking on one of the stars at the top > then click Submit.

Customer: replied 5 months ago.
I appreciate your help. I will have to take this to a repair shop. My wife needs this by Monday please cancel credit card charge
Expert:  Md. Sadique replied 5 months ago.

If it's under warranty then take it to Toshiba to repair it free of cost.

Expert:  Md. Sadique replied 5 months ago.

I'll request a refund for you.

Thank You!