Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello and welcome to jutanswer, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what is the model/brand of your computer? is it Laptop or a Desktop?
Did you upgrade to windows 10? What operating system did you have before? (windows 7, or 8?)
Did Windows 10 ever work properly?
Please try to remove the power cable, then hold the power button in for one minute, then release.connect the power cable, turn on the laptop and tell me if it now starts correctly.
Please boot into safe mode and do a System Restore of your Windows 10 os by following the steps below :
1-Boot to advanced startup options, Click/tap on Troubleshoot. : http://tinyurl.com/qhgz987
2-Click/tap on Advanced options. then Click/tap on System Restore
3-If prompted, click/tap on an administrator account.
4-click/tap on Next : http://tinyurl.com/nt2b8df
5-Choose a different restore point, and click/tap on Next.
6-You should use the restore point with a date when you still don't have this issue
Let me know the results
Please try one of the options listed in the link below :
Ok good, now please restore your windows 10 and let me know if it works for you
Press F8 before the Windows screen appears (Windows 8.1 can require pressing Shift+F8).
On the Windows Advanced Boot Option screen use the arrow keys to select the Safe Mode, and then press Enter.
Restart your computer . When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Start-up Settings > Restart.
After your PC restarts, you’ll see a list of options. Select 4 or F4 to start your PC in Safe Mode.
Do you have a windows 10 installation disc?
Please watch one of these tutorial videos :
Ok, let me know if you still need help
has everything worked out please?
Please try this: Turn off the laptop, disconnect the battery and AC adapter from it. Wait 5 minutes, then press and hold the power button for 60 seconds and release it. Proceed to connect the ac adapter (without the battery) and turn it back on. If still no display, disconnect the AC adapter, reinsert the battery, then reconnect the AC adapter and try now. Does it boot up ok now?
Additional Information : https://www.youtube.com/watch?v=UEgQxkQyJRQ
You can also create a Bootable DVD for Windows 10 and use it to get in recovery option so you can do a system restore : https://www.microsoft.com/en-us/software-download/windows10
Sorry! Let me know once you finish.
Once you create the bood disk please follow the steps below :
1. Boot from your Windows 10 installation USB created from a Windows 10 ISO file.
2. Select english and click on Next.
3.Click on Repair your computer at the bottom.
4.Select your Operating System and At the recovery options menu, click on System Restore.
5.Once the System Restore has been completed, restart the computer
Let me know if you need further assistance
Hi, sorry for delay in replying
Please do you still need help?
Please restart your computer and wait for that first screen to pop up. Often, it'll say something like "Press F12 to Choose Boot Device" (Most usual keys are F1, F2, F8, F10, F12and Del) somewhere on the screen. Press that key now. (before the windows logo appear)
Once you’re in the BIOS, look for some sort of “Boot” option menu. Now Change the Boot Order using the arrow keys and make sure your usb drive is the first choice (the first one in the boot list).
save changes and restart your computer.
aditional information : http://www.howtogeek.com/129815/beginner-geek-how-to-change-the-boot-order-in-your-computers-bios/
Can you try from a bootable cd (not a flash usb) ?
let me know
Ok, hope it works
Any results please?
Ok, when you create the boot disk, please follow my previous steps, it should work
Has everything worked out please, do you still need help?
Please Shut down the computer and Unplug ALL of your USB-attached devices like printers and external hard disk drives, Turn ON the computer and see if it will go past that blue screen this time.
If you still cannot get to the desktop, a restart the computer several times (or use the installation disc), it will enter automatic repair.
After automatic repair, on the Choose an option screen, select Troubleshoot > Advanced options > System Restore. This option takes your computer back to an earlier point in time, Choose a restore point before you experienced the error.
That could mean the hard disk is faulty and needs repairing or replacing. Is your laptop still under warranty. ?
The problem is probably caused by the faulty hard drive, Please Take your laptop to Toshiba authorized service center for diagnostics, I am sorry I couldn't help you with this because it is a hardware problem!
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