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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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The internal mouse on my acer Aspire E1-522 has simply

Customer Question

The internal mouse on my acer Aspire E1-522 has simply stopped working. I have connected an external mouse and this does work so I believe that the driver is still functioning and has not been corrupted.I would prefer the internal mouse to be working. I have tried paying by Mastercard but this was refused, strange because the money to pay this is definitely there. Can you help please.
Submitted: 5 months ago.
Category: Laptop
Expert:  michelleclive replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what is the operating system on the computer?

Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  michelleclive replied 5 months ago.

Is it Windows or Mac?

Customer: replied 5 months ago.
Windows 10
Customer: replied 5 months ago.
Windows
Expert:  michelleclive replied 5 months ago.

click on the search icon cortana and type in device manger then you click on the link to open it. once you are in let me know.

Customer: replied 5 months ago.
search icon cortana is whereplease
Customer: replied 5 months ago.
Where is the search icon cortana
Expert:  michelleclive replied 5 months ago.

The magnifying glass icon is the cortana on the bottom left.

Expert:  michelleclive replied 5 months ago.

or you can press and hold down the windows key and then hit the S letter will bring up the search box there you can type in device manager and open it.

Customer: replied 5 months ago.
Ihave never done this before can you do it by remote access
Expert:  michelleclive replied 5 months ago.

yes i can remote connect and do it for you.