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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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The internal mouse on my acer Aspire E1-522 has simply

Customer Question

The internal mouse on my acer Aspire E1-522 has simply stopped working. I have connected an external mouse and this does work so I believe that the driver is still functioning and has not been corrupted.I would prefer the internal mouse to be working. I have tried paying by Mastercard but this was refused, strange because the money to pay this is definitely there. Can you help please.
Submitted: 11 months ago.
Category: Laptop
Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what is the operating system on the computer?

Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  michelleclive replied 11 months ago.

Is it Windows or Mac?

Customer: replied 11 months ago.
Windows 10
Customer: replied 11 months ago.
Windows
Expert:  michelleclive replied 11 months ago.

click on the search icon cortana and type in device manger then you click on the link to open it. once you are in let me know.

Customer: replied 11 months ago.
search icon cortana is whereplease
Customer: replied 11 months ago.
Where is the search icon cortana
Expert:  michelleclive replied 11 months ago.

The magnifying glass icon is the cortana on the bottom left.

Expert:  michelleclive replied 11 months ago.

or you can press and hold down the windows key and then hit the S letter will bring up the search box there you can type in device manager and open it.

Customer: replied 11 months ago.
Ihave never done this before can you do it by remote access
Expert:  michelleclive replied 11 months ago.

yes i can remote connect and do it for you.

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