Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
what is the operating system on the computer?
Is it Windows or Mac?
click on the search icon cortana and type in device manger then you click on the link to open it. once you are in let me know.
The magnifying glass icon is the cortana on the bottom left.
or you can press and hold down the windows key and then hit the S letter will bring up the search box there you can type in device manager and open it.
yes i can remote connect and do it for you.