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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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My Toshiba laptop goes blank after start up, ie I get the

Customer Question

My Toshiba laptop goes blank after start up, ie I get the Toshiba Innovation Screen and then the screen goes off after a tiny light appears on the top left hand corner of screen. Can you please help
Submitted: 4 months ago.
Category: Laptop
Expert:  Jess M. replied 4 months ago.

Hi Geoff, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What version of Windows is running on this problem laptop? Is it Windows Vista, 7, 8, or 10?

Also, when you turn ON the laptop, is the Toshiba splash screen (The POS screen showing Toshiba and its slogan) showing just fine and the problem starts when Windows is loading?

Please let me know by replying to me here so that I can help you further.

Best regards,