How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My laptop will not recognize my password

Customer Question

my laptop will not recognize my password
Submitted: 5 months ago.
Category: Laptop
Expert:  Byron replied 5 months ago.

Hi. My name is ***** ***** Can you tell me which version of Windows you have on your laptop?

Customer: replied 5 months ago.
windows 7
Expert:  Byron replied 5 months ago.

Thanks. When you enter your password ***** try to log in

what is the error message you are receiving?

Are you being told password ***** or is it something else?

Customer: replied 5 months ago.
I am trying to log on now,
Expert:  Byron replied 5 months ago.

Thank you.

Customer: replied 5 months ago.
34;the User Profile
Service failed the logon User Profile cannot be located"
Expert:  Byron replied 5 months ago.

Thank you.

That message indicates that corruption has occurred in your user profile. We can attempt a System Restore to try and fix the issue. This will not affect your data files.
To start the restore, start or re-start your computer and as soon as you see the manufacturer's logo begin steadily tapping the F8 key. You should shortly see the Advanced Boot menu. Using the up/down arrow keys select Safe Mode with Command Prompt and press Enter. Enter your password ***** prompted.

.

You will get a black screen where you will see this prompt: C:\Windows\System32>

At the blinking prompt enter: rstrui.exe and press enter. This will launch System Restore

(it may not start immediately so please give it some time)

When the System Restore window opens click Next and place a checkmark in the box labeled Show More Restore Points. Select a restore point with a date you are certain you could log in on and click Next.

.

Click Finish to start the restore. The machine will restart when the restore is complete and you should then be able to log in normally.
Important Note: Sometimes the first restore point will not work. If that happens perform the procedure again and choose the next oldest restore point and work your way back in time if needed.

Expert:  Byron replied 5 months ago.

If you've tried a couple of restore points with no success, do this:

Start the machine up selecting Safe Mode with Command Prompt

At the prompt type: net user administrator /active:yes and press Enter

You should then see "The command completed successfully"

Restart the machine and on the login page you will now have 2 login options.

Yourself and Administrator. Log in as Administrator, the account requires no password.

Let me know when you're logged in. There's more work to do to restore

the user account.