Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
This could just be a software or driver issues Robert, which is something I could connect to your computer and fix, or I could try and guide you through fixing yourself via written support.
Worst case scenario if it cant be fixed, you are covered by HP's warranty and I can help you arrange to have the machine replaced or repaired as part of that warranty.
So to get started, how do you want to proceed? Do you want me to connect to your computer directly and try and fix the issue?
Do you want me to t ry and guide you via written support?
Or do you want to skip trying to repair the issue and instead move straight into the warranty preparation and repair process?
Thank you for your response,
Understood. If HP cannot fix the issue, let me know.