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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2276
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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Dell says that is problem with my MQ01ABD100 hard drive. On

Customer Question

Dell says that is problem with my MQ01ABD100 hard drive. On a linear read test there was an error message WHD38Z3W, Is this anything that can be repaired?.
Submitted: 7 months ago.
Category: Laptop
Expert:  Byron replied 7 months ago.

Hi Mary. My name is***** linear read test error is something that would require a hard drive replacement.

If the drive is under warranty Dell will replace it at no cost to you. Is that your situation?

If out of warranty I can help you locate a suitable replacement.

Dell has a label on their computer that contain a Service Tag and Express Service Code

number. Could you supply me with either of those?

Customer: replied 7 months ago.
You didn't tell me anything I didn't already know. Dell told me the same thing. I haven't decided whether I am going to replace the hard drive or just buy another laptop.
Expert:  Byron replied 7 months ago.

It's an error that can't be fixed. A drive replacement is the only solution. I don't know

if you need a new laptop. How old is it?

Customer: replied 7 months ago.
No Every thing on the I have run full diagnostics on it. computer is fine.
Expert:  Byron replied 7 months ago.

What version of Windows is on the laptop?

Expert:  Byron replied 7 months ago.

Dell has a label on their laptops that contain a Service Tag and Express Service Code

number. Could you supply me with either of those?

Expert:  Byron replied 7 months ago.

I don't know what Dell wants for a new drive but you can compare here:

http://www.newegg.com/Product/Product.aspx?Item=N82E16822149377

Customer: replied 7 months ago.
You can't fix a bad hard drive remotely. I already know where I can get a hard drive for my laptop.