Hi my name is ***** ***** I will assist you today. Is this the Pavilion laptop or desktop?
If it is the laptop, you'll need to remove the BIOS battery for about 10 mins. The instructions for doing so are described on this page. It is very easy with precision screwdrivers.
Just checking in to see if you still need assistance. I'm here to answer any questions you might have.
Checking in here to see if you were able to get that BIOS reset.
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