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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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I am stuck on the password input screen. : This all happened

Customer Question

I am stuck on the password ***** screen.
JA: When did you last reset your username and password?
Customer: This all happened when I updated to Win 10 from Win 8.1
JA: What troubleshooting have you tried?
Customer: rebooting, Alt Ctrl Del. Since I can not remove the battery, I con not do a hard, power down boot. The password ***** just keeps blinking when I am on it to input the password *****
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Yes, I am using an external, USB keyboard.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Laptop
Expert:  Jason Fenoglio replied 4 months ago.

Hi my name is ***** ***** I can assist. Is the password ***** screen that you are stuck on at boot up on a BIOS screen or is it a Windows prompt?

Expert:  Jason Fenoglio replied 4 months ago.

Just checking in to see if you still need assistance. I'm here to answer any questions you might have.


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