How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Not getting any sound on my laptop. May have to do with

Customer Question

Not getting any sound on my laptop. May have to do with recent download of Windows 10. I DO get sound through headphones jack. Looks like volume is up everywhere I know to look (laptop, players, etc.) Can you help?
Submitted: 4 months ago.
Category: Laptop
Expert:  sjena1982 replied 4 months ago.

Hi , Welcome to .

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it