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Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 30134
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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My laptop keyboard isnt working : its a vaoi sony :

Customer Question

my laptop keyboard isnt working
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: its a vaoi sony
JA: What troubleshooting have you tried?
Customer: ultrabook
JA: Huh?
Customer: i have uninstalled the keybord
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Laptop
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me please which version of windows you are using please?

Customer: replied 4 months ago.
wondows 8
Customer: replied 4 months ago.
windows 8
Expert:  Richard replied 4 months ago.

Thank you

Can you remove the power cable please and then hold the power button for 60 seconds.

Then connect the power cable and power on the device and tell me if the keyboard is now working please

Customer: replied 4 months ago.
Still not working
Expert:  Richard replied 4 months ago.

Can you power off the computer

then hold the left Shift and with it held power on the computer and keep tapping F8 until you get to a menu.

Can you get to this menu?

Customer: replied 4 months ago.
Expert:  Richard replied 4 months ago.

ok, power it off and then power it on again and keep tapping F10 until you get to the recovery manager

Tell me please if you can get to this please.

Customer: replied 4 months ago.
I can't get to the recovery manager
Expert:  Richard replied 4 months ago.


It is the internal mainboard that has faulted, this is not related to the software, this confirms it

I am really sorry about this and you are going to have to return the Sony to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 4 months ago.
the trackpad can still work if the keyboard isn't
Expert:  Richard replied 4 months ago.

Yes, they are different modules, the keyboard is separate to the trackpad.