Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Please follow the steps given below and tell me the outcome by replying backing to at the box given below:
Turn off the laptop.Disconnect the power cord.Now unplug the battery. You can turn it over to remove the battery.Hold down the power button on the laptop for 1 minute.Now, connect only power cord and restart it.
Alright, please get back to me anytime and remember to rate. Thank you, ***** *****