Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Please follow these steps first:
Turn off the laptop.Disconnect the power cord.Now unplug the battery. You can turn it over to remove the battery.Hold down the power button on the laptop for 1 minute.Now, connect only power cord and restart it.
And check if it works fine without battery.
Now, connect again turn it off, disconnect power cord.
And connect battery and power cord and check it charges the battery or not.
Please tell me tell me the outcome. Thank you, ***** *****
Please follow these steps and get back to me anytime.
If this does not resolve the issue, please let me know.
Also, please take a second to rate my service by clicking stars at the top of the screen then submit. Bonus/tip is highly appreciated. Thank you, ***** *****