I'm sorry about the issue. Is it the same or different laptop?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
What happens when you install the printer's CD disk on the laptop? Does it do anything? Does it give any error or message?
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,