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Please perform below steps and let me know .
Step 1: Start Acer Aspire laptop, and when you see Acer screen, press F2 to enter BIOS screen. In Main option, set D2D Recovery as “Enabled”.
Tips: This has to be made sure, otherwise, system restore would not complete successfully.
Step 2: Press F10 to save and exit BIOS. When you see Acer screen again, press ALT + F10. Until “Acer eRecovery” option appears, choose it and press Enter.
Step 3: Select “Restore System to Factory Default Settings”.