I'm sorry about the issue. Does your HP laptop have windows xp, vista, or 7 or 8 or 10?
Did you do a system restore or factory / pc reset?
What exactly is showing on the HP laptop's screen right now?
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,