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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I reset my hp laptop about 4 hours ago because of malware.

Customer Question

I reset my hp laptop about 4 hours ago because of malware. It just says connecting and I can't stop it. What do I do? Isn't 4 hours too long for s reset?
Submitted: 6 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Does your HP laptop have windows xp, vista, or 7 or 8 or 10?

Did you do a system restore or factory / pc reset?

What exactly is showing on the HP laptop's screen right now?

Please reply at the box below. Thank you,

Expert:  Viet - Laptop Tech replied 6 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,