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Hi my name is ***** ***** I can assist. You could use a SATA to USB adapter to pull the data off of the drive if you remove the hard drive from the laptop. This way you can connect your drive to another PC like a USB stick.
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The hard drive should be removable through a panel on the bottom of the laptop. You'll need small screwdrivers to remove the screws.
Let me know if that solution works for you.
How is the issue? Were you able to get to your data? Let me know if you need any further assistance.
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Hi there! This is Jason with JustAnswer.com checking in to see if you still needed assistance with your issue. Let me know either way.