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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop is going crazy on me....I turn it on and all it

Customer Question

My laptop is going crazy on me....I turn it on and all it does it flash the blue screen over and over again...none of the keys are working to try to move past this stage...
Submitted: 10 months ago.
Category: Laptop
Expert:  sudipto_dutta replied 10 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** will be very helpful if you can explain which blue screen is flashing or how does it look ?

Customer: replied 10 months ago.
THE SCREEN COLOR WHEN i TURN ON THE LAPTOP
Expert:  sudipto_dutta replied 10 months ago.

Just a blue screen or any error messages on it ?

Expert:  sudipto_dutta replied 10 months ago.

I have not accepted the remote support, as your laptop is not running at present. We have to continue like this, there is no other way to solve the problem.

Customer: replied 10 months ago.
No error message...just a flashing screen and a scrolling circle of dots that never get to a resolution...
Expert:  sudipto_dutta replied 10 months ago.

Are you using Windows 10 ?

Customer: replied 10 months ago.
Did you get my last comment? No error message...just a very irritating flashing screen, plus a scrolling circle of dots that don't result in a complete resolution, e.g. opening to the home page...
Expert:  sudipto_dutta replied 10 months ago.

Yes, I got it, but I think you have missed my last reply. I asked you if you are using Windows 10 or not ?

Customer: replied 10 months ago.
I'm using Windows 10
Customer: replied 10 months ago.
Now the screen has quit flashing, but the scrolling circle continues on and on....
Expert:  sudipto_dutta replied 10 months ago.

Is it the first time you are using Windows 10 or this the problem suddenly started ?