Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** will be very helpful if you can explain which blue screen is flashing or how does it look ?
Just a blue screen or any error messages on it ?
I have not accepted the remote support, as your laptop is not running at present. We have to continue like this, there is no other way to solve the problem.
Are you using Windows 10 ?
Yes, I got it, but I think you have missed my last reply. I asked you if you are using Windows 10 or not ?
Is it the first time you are using Windows 10 or this the problem suddenly started ?