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michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 5351
Experience:  Notebook and Handhelp support expertise
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My laptop is in sleep mode won't wake up. Model L55D-B5364.

Customer Question

My laptop is in sleep mode won't wake up. Model L55D-B5364. Can not remove battery. Can not find little reset hole.
Submitted: 1 year ago.
Category: Laptop
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

First off, please disconnect the power charger cable from the laptop.

Next, press and HOLD down the Power button for atleast 60 seconds, and then release the button.

Next, press the Power button one more time - does it boot up all right this time?

Please keep me posted. If you need any further assistance with this issue, please be sure to reply back using the box below.
Otherwise if this resolves your issue, if you could kindly click on (and submit) one of the star buttons at the top of this page to rate my service, I would greatly appreciate it. Thank you.

Customer: replied 1 year ago.
No it doesn't
Expert:  Bryan replied 1 year ago.
Customer: replied 1 year ago.
The power light stays on and number lock lights
Customer: replied 1 year ago.
Nothing else
Expert:  Bryan replied 1 year ago.

OK; when you pressed down the Power button for 60 seconds earlier, was the laptop already turned off, or was it on (i.e. with the lights on)?

Customer: replied 1 year ago.
Are you there?
Expert:  Bryan replied 1 year ago.

Yes, please see my above two replies.

Customer: replied 1 year ago.
I don't see any replies except for the first one. I tried the 60 seconds but it didn't work
Expert:  Bryan replied 1 year ago.

OK, let me open up your question to our other experts now, who can assist further (it looks like your motherboard has fried). Kindly do not rate any answer until your issue has been resolved. Thank you.

Customer: replied 1 year ago.
I need to wait until tomorrow?
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Let me know the make or the manufacturer brand of the laptop.

Customer: replied 1 year ago.
Toshiba Satellite model L55D-B5364
Customer: replied 1 year ago.
On a cell phone with a low battery. How long will I have to wait?
Expert:  michelleclive replied 1 year ago.

give me few mins i am checking the hardware configuration.

Customer: replied 1 year ago.
Okay
Expert:  michelleclive replied 1 year ago.

I am sorry for the hold time.

Customer: replied 1 year ago.
How are you doing?
Expert:  michelleclive replied 1 year ago.

As it has an inbuit battery we cannot just remove it however i would like to know if this unit is in warranty or it out.

Customer: replied 1 year ago.
Out
Expert:  michelleclive replied 1 year ago.

Unplug the ac adapter and then try to press and hold down the power button on the laptop for 30 seconds and let me know if the power shuts down or not.

Customer: replied 1 year ago.
I did that a few minutes ago. The power light is off.
Expert:  michelleclive replied 1 year ago.

no activity on the computer please press the numlock key and let me know if it glows or not while the power is off.

Customer: replied 1 year ago.
No
Expert:  michelleclive replied 1 year ago.

ok good we will wait for few mins and then power on the laptop.

Customer: replied 1 year ago.
Okay ok
Customer: replied 1 year ago.
How long will we have to wait?
Expert:  michelleclive replied 1 year ago.

2 mins

Customer: replied 1 year ago.
Will you be able to stay?
Expert:  michelleclive replied 1 year ago.

now you can power on the laptop please make sure the ac adapter is connected.

Customer: replied 1 year ago.
Cap lock and number lock lights come on,but nothing else.
Customer: replied 1 year ago.
Power light is on too.
Expert:  michelleclive replied 1 year ago.

that means the computer is not shut down completely its still on the sleep mode stuck you will have to leave the laptop sit for few hrs till the battery drains and make sure the power adapter is connected. Once the battery drains the system will shut down. I know this is frustrating as we cannot do a power cycle as the battery is inbuit so we have to wait till its exhausted.

Customer: replied 1 year ago.
should I disconnect the AC adapter now until it drains?
Expert:  michelleclive replied 1 year ago.

Yes that is correct.

Customer: replied 1 year ago.
How long will it take to drain do think? Overnight?
Expert:  michelleclive replied 1 year ago.

If the battery is fully charged then it will take minimum 6 hrs to drain, you can leave it overnight and you can try powering on in the morning.

Customer: replied 1 year ago.
Can I find you or someone in the morning?
Expert:  michelleclive replied 1 year ago.

yes you can find me in the morning, all you have to do is open your email look for justanswer email open it and you will see a button "View my answer" click on it and that will launch this chat session again.

Customer: replied 1 year ago.
Okay then. I guess I'll wait until tomorrow. I am an early person will there be someone there?
Expert:  michelleclive replied 1 year ago.

post me a message i will be online.

Customer: replied 1 year ago.
You're great, thanks. I guess I'll sign off until am.
Expert:  michelleclive replied 1 year ago.

Good night.

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