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michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 4997
Experience:  Notebook and Handhelp support expertise
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My laptop is in sleep mode won't wake up. Model L55D-B5364.

Customer Question

My laptop is in sleep mode won't wake up. Model L55D-B5364. Can not remove battery. Can not find little reset hole.
Submitted: 9 months ago.
Category: Laptop
Expert:  Bryan replied 9 months ago.

Hi, and thank you for asking your question.

First off, please disconnect the power charger cable from the laptop.

Next, press and HOLD down the Power button for atleast 60 seconds, and then release the button.

Next, press the Power button one more time - does it boot up all right this time?

Please keep me posted. If you need any further assistance with this issue, please be sure to reply back using the box below.
Otherwise if this resolves your issue, if you could kindly click on (and submit) one of the star buttons at the top of this page to rate my service, I would greatly appreciate it. Thank you.

Customer: replied 9 months ago.
No it doesn't
Expert:  Bryan replied 9 months ago.
Customer: replied 9 months ago.
The power light stays on and number lock lights
Customer: replied 9 months ago.
Nothing else
Expert:  Bryan replied 9 months ago.

OK; when you pressed down the Power button for 60 seconds earlier, was the laptop already turned off, or was it on (i.e. with the lights on)?

Customer: replied 9 months ago.
Are you there?
Expert:  Bryan replied 9 months ago.

Yes, please see my above two replies.

Customer: replied 9 months ago.
I don't see any replies except for the first one. I tried the 60 seconds but it didn't work
Expert:  Bryan replied 9 months ago.

OK, let me open up your question to our other experts now, who can assist further (it looks like your motherboard has fried). Kindly do not rate any answer until your issue has been resolved. Thank you.

Customer: replied 9 months ago.
I need to wait until tomorrow?
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Let me know the make or the manufacturer brand of the laptop.

Customer: replied 9 months ago.
Toshiba Satellite model L55D-B5364
Customer: replied 9 months ago.
On a cell phone with a low battery. How long will I have to wait?
Expert:  michelleclive replied 9 months ago.

give me few mins i am checking the hardware configuration.

Customer: replied 9 months ago.
Okay
Expert:  michelleclive replied 9 months ago.

I am sorry for the hold time.

Customer: replied 9 months ago.
How are you doing?
Expert:  michelleclive replied 9 months ago.

As it has an inbuit battery we cannot just remove it however i would like to know if this unit is in warranty or it out.

Customer: replied 9 months ago.
Out
Expert:  michelleclive replied 9 months ago.

Unplug the ac adapter and then try to press and hold down the power button on the laptop for 30 seconds and let me know if the power shuts down or not.

Customer: replied 9 months ago.
I did that a few minutes ago. The power light is off.
Expert:  michelleclive replied 9 months ago.

no activity on the computer please press the numlock key and let me know if it glows or not while the power is off.

Customer: replied 9 months ago.
No
Expert:  michelleclive replied 9 months ago.

ok good we will wait for few mins and then power on the laptop.

Customer: replied 9 months ago.
Okay ok
Customer: replied 9 months ago.
How long will we have to wait?
Expert:  michelleclive replied 9 months ago.

2 mins

Customer: replied 9 months ago.
Will you be able to stay?
Expert:  michelleclive replied 9 months ago.

now you can power on the laptop please make sure the ac adapter is connected.

Customer: replied 9 months ago.
Cap lock and number lock lights come on,but nothing else.
Customer: replied 9 months ago.
Power light is on too.
Expert:  michelleclive replied 9 months ago.

that means the computer is not shut down completely its still on the sleep mode stuck you will have to leave the laptop sit for few hrs till the battery drains and make sure the power adapter is connected. Once the battery drains the system will shut down. I know this is frustrating as we cannot do a power cycle as the battery is inbuit so we have to wait till its exhausted.

Customer: replied 9 months ago.
should I disconnect the AC adapter now until it drains?
Expert:  michelleclive replied 9 months ago.

Yes that is correct.

Customer: replied 9 months ago.
How long will it take to drain do think? Overnight?
Expert:  michelleclive replied 9 months ago.

If the battery is fully charged then it will take minimum 6 hrs to drain, you can leave it overnight and you can try powering on in the morning.

Customer: replied 9 months ago.
Can I find you or someone in the morning?
Expert:  michelleclive replied 9 months ago.

yes you can find me in the morning, all you have to do is open your email look for justanswer email open it and you will see a button "View my answer" click on it and that will launch this chat session again.

Customer: replied 9 months ago.
Okay then. I guess I'll wait until tomorrow. I am an early person will there be someone there?
Expert:  michelleclive replied 9 months ago.

post me a message i will be online.

Customer: replied 9 months ago.
You're great, thanks. I guess I'll sign off until am.
Expert:  michelleclive replied 9 months ago.

Good night.

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