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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6001
Experience:  I have been fixing computers since last 7 years
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My ASUS laptop will not boot.Screen is totally black.

Customer Question

My ASUS laptop will not boot.Screen is totally black.
Submitted: 6 months ago.
Category: Laptop
Expert:  Sandy replied 6 months ago.

Hi,I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Please follow the steps given below and tell me the outcome:

Turnoff the laptop.
Disconnect the power cord.
Now unplug the battery. You can turn it over to remove the battery.
Hold down the power button on the laptop for 1 minute.
Now, connect only power cord and restart it.

Please tell me the outcome. Thank you, ***** *****

Expert:  Sandy replied 6 months ago.

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this? If yes, please let me know.

Else, please take a second to rate my service by clicking the stars at the top of the screen then submit.

Thank you, ***** *****