Hi,I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Please follow the steps given below and tell me the outcome:
Turnoff the laptop.Disconnect the power cord.Now unplug the battery. You can turn it over to remove the battery.Hold down the power button on the laptop for 1 minute.Now, connect only power cord and restart it.
Please tell me the outcome. Thank you, ***** *****
I'm following up with you to see how everything is going.Do you still need help with this? If yes, please let me know.
Else, please take a second to rate my service by clicking the stars at the top of the screen then submit.
Thank you, ***** *****