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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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I have a HP 6535b laptop. I did a processor check and it

Customer Question

I have a HP 6535b laptop. I did a processor check and it failed.
I got this information
Failure ID 9C2C88-00084K-XD6XHG-O7T203
Product ID KS147UT#ABA
i HAD REPLACED THE PROCESSOR and got the same info.
What does this mean?
My CPU usage is at 50+ percent at idle.
Could it be possible that I have 2 bad CPU's?
Submitted: 5 months ago.
Category: Laptop
Expert:  michelleclive replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

If the cpu is bad you will not get any display on the screen its the error which is not correct.

If the CPU usage is more than 50% in idle then your computer must be infected with malware/virus.

Customer: replied 5 months ago.
I am currently running Sophos and 360 total security.
I had recently purchased this laptop used from E-Bay and I downloaded a new windows7 home premium into this laptop.
What would you recommend for me to do?
Customer: replied 5 months ago.
I guess your not there?
Expert:  michelleclive replied 5 months ago.

sorry about the delay.

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