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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a new HP Envy 5540 printer but I can not get it to

Customer Question

I have a new HP Envy 5540 printer but I can not get it to work
Submitted: 6 months ago.
Category: Laptop
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you wanting to set the printer up wirelessly or is it attached via USB to your PC?

Expert:  Byron replied 6 months ago.

Can we do a screen sharing session and I can get this set up for you?

Expert:  Byron replied 6 months ago.

Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=1dfbf8f2-2d20-4620-a6b1-0d37ec42e2a1

Expert:  Byron replied 6 months ago.

Mary, please see my instructions above. Click the link at the end.

On the new page click the green I Agree button to start the download.

Run the file when prompted and Allow any changes to be made.

Expert:  Byron replied 6 months ago.

Click this link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=1dfbf8f2-2d20-4620-a6b1-0d37ec42e2a1

Click I Agree

Run the file when asked

Allow changes to be made.

Expert:  Byron replied 6 months ago.

Please accept the phone call offer and I'll contact you directly.

Expert:  Byron replied 6 months ago.

Mary, please type a response in the area below and click the Send button

and I'll be able to see it.

Expert:  Byron replied 6 months ago.

I'm ready when you are. Please type a reply and Send it to me.