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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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When screen comes on I get the following messages :

Customer Question

When screen comes on I get the following messages : Preparing automatic repair; diagnosing pc; automatic repair then a choice of restart or advanced options. When you choose restart, it goes back to preparing automatic repair and the same messages appear. Advanced repair gives the following options-Continue (which starts back with the previous options); troubleshoot reset your pic or see advanced options; last to turn off your pic, which I have also tried and brings you back to preparing automatic repair.
What is wrong? I am not tech savvy enough to attempt the advanced options Windows 10 is installed
Submitted: 6 months ago.
Category: Laptop
Expert:  Richard replied 6 months ago.
Hi there and welcomeCan you tell me please when the computer last worked correctly?