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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop starts up and pulls up the lock screen but as soon

Customer Question

my laptop starts up and pulls up the lock screen but as soon as I type in my password ***** it loads through the screen goes black and I can access anything. I'm not sure what I'm supposed to do.
Submitted: 1 year ago.
Category: Laptop
Expert:  Cody replied 1 year ago.
Can you do a ctrl alt delete?Do you have multiple monitors?
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
What is your operating system? Also do yo atleast see a cursor blinking?
Customer: replied 1 year ago.
Ctl alt dlt gets me a screen with
"Lock"
"Switch user"
"Sign out"
Task manager"
"Cancel"
Customer: replied 1 year ago.
Toshiba. Yes I could see my cursor.
Customer: replied 1 year ago.
I figured it out myself no real help to you. Thanks anyhow
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Is it Windows XP, 7, 10?
Customer: replied 1 year ago.
Windows 10
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
No Problem. Glad you figured it out....
Customer: replied 1 year ago.
I've got Norton secure downloading now...
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
Ok.
Customer: replied 1 year ago.
Thank you anyhow.
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
You are welcome...
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
I hope this is of any assistance to you....
Customer: replied 1 year ago.
It really wasn't and I wasted my money too.
Expert:  JACUSTOMER-afux62bq- replied 1 year ago.
I'm really sorry. I'm currently researching matters such as this to see the SLA agreement for such matters.

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