How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 9377
Experience:  Computer Technician
Type Your Laptop Question Here...
Randy Computer Tech is online now
A new question is answered every 9 seconds

I have a Dell laptop is messing up. It seems like a button

Customer Question

I have a Dell laptop is messing up. It seems like a button is stuck and it just keeps clicking a d I can't do anything. Any ideas?
Submitted: 8 months ago.
Category: Laptop
Expert:  Randy Computer Tech replied 8 months ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try this first please> press and hold the power button for 60 seconds. Then power on and check.

If that fails remove the battery and power cord and press the power button for 60 seconds then reinsert the battery and power cord and check.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Expert:  Randy Computer Tech replied 7 months ago.

Did that work for you?