How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I have windows 10 on my laptop and now I find it will not

Customer Question

I have windows 10 on my laptop and now I find it will not shut down.What can I do?
Submitted: 11 months ago.
Category: Laptop
Expert:  Martin replied 11 months ago.
Hello James and welcome.Sorry to hear you're having trouble with your computer.When did the problem start?Does the start menu also not work?Please reply using the box below.Regards,Martin
Customer: replied 11 months ago.
It began today it will not shut down . I have an orange screen, and the words shutting down and a rotating arrow.It has been like this for several hours.
Expert:  Martin replied 11 months ago.
Press and hold the Power button for about 10 seconds, so it powers off completely.Then let go of the power button, wait 2 seconds and press it again to power it back on.