How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I have windows 10 on my laptop and now I find it will not

Customer Question

I have windows 10 on my laptop and now I find it will not shut down.What can I do?
Submitted: 5 months ago.
Category: Laptop
Expert:  Martin replied 5 months ago.
Hello James and welcome.Sorry to hear you're having trouble with your computer.When did the problem start?Does the start menu also not work?Please reply using the box below.Regards,Martin
Customer: replied 5 months ago.
It began today it will not shut down . I have an orange screen, and the words shutting down and a rotating arrow.It has been like this for several hours.
Expert:  Martin replied 5 months ago.
Press and hold the Power button for about 10 seconds, so it powers off completely.Then let go of the power button, wait 2 seconds and press it again to power it back on.