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Cris
Cris, Computer Enthusiast
Category: Laptop
Satisfied Customers: 5860
Experience:  7 yrs experience with laptop troubleshooting and repair.
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My laptop Asus is having issues, it has been saying "Repairing

Customer Question

My laptop Asus is having issues, it has been saying "Repairing disk errors. This might take over an hour to complete." for a week now. I have tried everything, i dont know what else to do. Can you help me? Am i going to loose everything??
Thank you,
Lori
Submitted: 6 months ago.
Category: Laptop
Expert:  Cris replied 6 months ago.
Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Sorry to hear about your issue, but don't worry your data is not lost. What version of windows do you have?
Customer: replied 6 months ago.
windows 10
Expert:  Cris replied 6 months ago.
Shut down your PC then turn it back on when you see the Asus logo start tapping the F8 key repeatedly. That should bring up advanced options. Using the keyboard arrows scroll down to Repair Your PC and see if the laptop will do a startup repair. Let me know what happens.
Customer: replied 6 months ago.
I have already tried that but will try it again now & let you know
Expert:  Cris replied 6 months ago.
OK, let me know.
Customer: replied 6 months ago.
did it, now it's a blackish screen (the same as before)
Customer: replied 6 months ago.
now it says "diagnosing your Pc"
Expert:  Cris replied 6 months ago.
OK, have you gotten that far before?
Customer: replied 6 months ago.
now its back again to where it ends up and has been for a week or more "Repairing disk errors.this might take over an hour to complete."
Customer: replied 6 months ago.
it did the same thing it did again when i tried that several times in the past week
Customer: replied 6 months ago.
yes i have got that far several times before
Expert:  Cris replied 6 months ago.
Let me know what happens. I will be here waiting for your reply.
Customer: replied 6 months ago.
no that didnt work again
Customer: replied 6 months ago.
what should i do now??
Expert:  Cris replied 6 months ago.
Your files are fine the file structure is still intact. However your Windows is corrupted to the point it cannot be repaired by Windows startup repair. Unfortunately at this point you have to reinstall Windows, but before you do or have someone do it the files cannot be copied off the drive. At this point I highly recommend having a PC tech work on this for you. He will backup all of the data then restore your PC to factory settings then restore the data. I know maybe not the exact answer you were looking for but due to circumstances the answer I can provide you. Let me know if you have any further questions I will be glad to answer them. Please take the time to rate my service and submit at the top.
Customer: replied 6 months ago.
Thank you for trying
Expert:  Cris replied 6 months ago.
no problem, let me know if you need any further assistance.
Customer: replied 6 months ago.
i will, thank you again
Expert:  Cris replied 6 months ago.
your welcome.