How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I live in Canada. On a recent vacation, in March 2016, to Myrtle

Customer Question

I live in Canada. On a recent vacation, in March 2016, to Myrtle Beach, SC, I bought a new Lenovo "YOGA" 700 laptop. Something has happened and it will not charge any more. I took it to the "geeksquad" at Bestbuy for warranty repair, but was told because I bought it in the USA, warranty work could not be done in Canada.
What do I do now? Or I suppose the question is, where do I send it for repair?
I gather there have been recalls.
Any help you can provide is much appreciated. Right now, the laptop is useless to me.
Erhard Busse.
Submitted: 5 months ago.
Category: Laptop
Expert:  Richard replied 5 months ago.
Hi there Erthard and welcomeFirst, you say it does not charge, but does it still actually turn on?Please let me know
Expert:  Richard replied 5 months ago.
Can you return here to your question please?