How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I disabled my password ***** now that's all they're asking for.

Customer Question

I disabled my password ***** now that's all they're asking for. I can't even use the function keys. Nothing, but the password ***** I don't have a password! I have a laptop. This is all the info that I have. I 'm not near the laptop.THANKS
Submitted: 5 months ago.
Category: Laptop
Expert:  GeekGal replied 5 months ago.
Hi Mick. My name is*****'m sure I can help you with this but it will be best if you're near the laptop when we work on this, so you can tell me the brand and model # ***** so you can let me know what happens when you try my recommendations, etc. Would you like to set up atime to work together when you will have the laptop powered on and with you?