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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I just received my laptop i set up and put a password, now

Customer Question

I just received my laptop i set up and put a password, now I am trying to get back in its not letting me. Its asking for a USB disk and I did not receive any kind of reset disk with it. What do I do?
Submitted: 7 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 7 months ago.
Hi,I'm sorry about the issue. What's the model of your laptop?What's the error or message when entering your password? Are you sure you got the right password?Is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Expert:  Viet - Laptop Tech replied 7 months ago.
Does your laptop have Windows 7 or 8 or 10, etc.?Please reply at the box below. Thank you,
Expert:  Viet - Laptop Tech replied 7 months ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,