How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I have an HP laptop. Whether it be Youtube, or any other

Customer Question

I have an HP laptop. Whether it be Youtube, or any other video streaming site, I cannot watch videos. No sound, and the video does not play. Just stuck on beginning frame. What can I do to fix this?
Submitted: 7 months ago.
Category: Laptop
Expert:  Md. Sadique replied 7 months ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.Would you like me to remote in your computer and work on the issue?
Customer: replied 7 months ago.
How does that work?
Expert:  Md. Sadique replied 7 months ago.
I will remotely access your computer and start troubleshooting.
Customer: replied 7 months ago.
No thank you
Expert:  Md. Sadique replied 7 months ago.
No problem, we will continue troubleshooting over this chat.Which browser do you use to watch videos?for eg: internet explorer, chrome etc.