How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 15593
Experience:  Laptop expert
Type Your Laptop Question Here...
Josh is online now
A new question is answered every 9 seconds

My wife recently purchased a HP "Stream" notebook computer.

Customer Question

My wife recently purchased a HP "Stream" notebook computer. It is driving both of us towards drink! Everday, it seems, I hear, "BOB!" and I find my wife fuming at her keyboard. "I didn't do anything!" she tells me, "and my email just disappeared!" Sometimes I am able to find the missing email ... I really don;t know how.... but more often, I can't and she has to start all over.
Do you have any idea what is causing her emails (all ready to send usually) to disappera? Can you suggest a procedure that will protect against the loss of sometimes long email drafts?
The nameplate data is a follows:
HP Stream Notebook PC13
Model 13-c110nr
S/N SCD60435KQ
My wife is losing faith in her new HP laptop, as am I. Please help!
Robert E. Mersereau ***@******.*** (###) ###-####
Submitted: 6 months ago.
Category: Laptop
Expert:  Josh replied 6 months ago.
Hi Robert, Is she using an email program or accessing her emails through a web browser?
Expert:  Josh replied 6 months ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.