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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 34669
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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My mouse got turned off on my asus laptop JA: Thanks. Can

Customer Question

My mouse got turned off on my asus laptop
JA: Thanks. Can you give me any more details about your issue?
Customer: my finger mouse is not working
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Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you tell me please the model of the Laptop please?
Customer: replied 1 year ago.
Asus q30212
Customer: replied 1 year ago.
Q302l
Customer: replied 1 year ago.
Hello
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.
thanksCan you hold the FN key and tap F9 which should enable itLet me know the results please
Customer: replied 1 year ago.
I have tried that,it does not work
Expert:  Richard replied 1 year ago.
Have you restarted the Asus?
Customer: replied 1 year ago.
Yes
Expert:  Richard replied 1 year ago.
Can you tell me the version of windows you are running please
Customer: replied 1 year ago.
10
Expert:  Richard replied 1 year ago.
Thanksdo you have an external mouse connected and your using now?
Customer: replied 1 year ago.
I don't
Expert:  Richard replied 1 year ago.
ok, can you press the windows key + R and type inrstrui.exePress enterFollow the onscreen instructions and perform a system restore choosing a restore date from before this problem occurred (use Tab to switch between selections)Let the restore complete and when it has, tell me if the cursor is now functioning again please
Customer: replied 1 year ago.
Ok
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
Restoring it did not work
Expert:  Richard replied 1 year ago.
Can you connect an external mouse please to the computer and tell me if it works with this
Customer: replied 1 year ago.
My external mouse does work
Customer: replied 1 year ago.
My finger mouse will work when I start my computer for about 15 sec
Expert:  Richard replied 1 year ago.
ok, can you do the following pleasePress the windows key + X and click on command prompt (admin)A black window will open. Type in it sfc /scannow press enter and when it has completed, type in chkdsk /r Press enter. It will give a message "the type of the file system is NTFS cannot lock current drive. chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer. Then tell me if it now functions please

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