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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 32086
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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My mouse got turned off on my asus laptop JA: Thanks. Can

Customer Question

My mouse got turned off on my asus laptop
JA: Thanks. Can you give me any more details about your issue?
Customer: my finger mouse is not working
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Laptop
Expert:  Richard replied 9 months ago.
Hi there and welcomeCan you tell me please the model of the Laptop please?
Customer: replied 9 months ago.
Asus q30212
Customer: replied 9 months ago.
Q302l
Customer: replied 9 months ago.
Hello
Customer: replied 9 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 9 months ago.
thanksCan you hold the FN key and tap F9 which should enable itLet me know the results please
Customer: replied 9 months ago.
I have tried that,it does not work
Expert:  Richard replied 9 months ago.
Have you restarted the Asus?
Customer: replied 9 months ago.
Yes
Expert:  Richard replied 9 months ago.
Can you tell me the version of windows you are running please
Customer: replied 9 months ago.
10
Expert:  Richard replied 9 months ago.
Thanksdo you have an external mouse connected and your using now?
Customer: replied 9 months ago.
I don't
Expert:  Richard replied 9 months ago.
ok, can you press the windows key + R and type inrstrui.exePress enterFollow the onscreen instructions and perform a system restore choosing a restore date from before this problem occurred (use Tab to switch between selections)Let the restore complete and when it has, tell me if the cursor is now functioning again please
Customer: replied 9 months ago.
Ok
Expert:  Richard replied 9 months ago.
thanks
Customer: replied 9 months ago.
Restoring it did not work
Expert:  Richard replied 9 months ago.
Can you connect an external mouse please to the computer and tell me if it works with this
Customer: replied 9 months ago.
My external mouse does work
Customer: replied 9 months ago.
My finger mouse will work when I start my computer for about 15 sec
Expert:  Richard replied 9 months ago.
ok, can you do the following pleasePress the windows key + X and click on command prompt (admin)A black window will open. Type in it sfc /scannow press enter and when it has completed, type in chkdsk /r Press enter. It will give a message "the type of the file system is NTFS cannot lock current drive. chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer. Then tell me if it now functions please