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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Can not get in my new laptop

Customer Question

can not get in my new laptop
Submitted: 11 months ago.
Category: Laptop
Expert:  Freddy M. replied 11 months ago.
Hi my name is***** am sorry to hear you are having this problem. What model laptop is this? What version of windows or mac is on it? What happens when you try to log into it?
Customer: replied 11 months ago.
Windows HP
Customer: replied 11 months ago.
I get to the log in window and type in my password ***** it says its invalid but it has let me in the laptop with that password *****
Expert:  Freddy M. replied 11 months ago.
What version of Windows are you using? Did you make sure caps lock is not on when typing the password?
Customer: replied 11 months ago.
yes i did and windows 10
Expert:  Freddy M. replied 11 months ago.
I apologize but I need to opt out and open this to all experts.
Expert:  Richard replied 11 months ago.
Hi there and welcomeCan you tell me please the username you are using on the Laptop? It will normally be a email address Also I made a request to call you if you wish?