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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Im trying to remove a trojan with microsoft defender off line which wh

Customer Question

im trying to remove a trojan with microsoft defender off line which when started requires updating but will not allow an internet conection.
Submitted: 9 months ago.
Category: Laptop
Expert:  Dan replied 9 months ago.
Hello and thank you for your question. I look forward to assisting you today. The virus is most likely blocking you from the internet. Can you download what you need to a USB drive and update that way?
Customer: replied 9 months ago.
That's how I did it. I can access the Internet when running Windows 7 normally
Customer: replied 9 months ago.
This process takes too long. I do not have time to sit around waiting for responses. Please cancel the transaction.
Expert:  Dan replied 9 months ago.
My apologies for the delay. If you would like to continue, I would be happy to work with you?
Customer: replied 9 months ago.
No. Just cancel the transaction and refund the payment. It's been hours and you are still saying you are going to answer. If you know you should have answered already.
Expert:  Dan replied 9 months ago.
Refund requested.